Service Desk Engineer: MTN NIGERIA

Position:Service Desk Engineer
RECRUITING COMPANY:MTN NIGERIA
Education: First degree in Computer Science, Engineering or Applied Sciences. MCSE
Location:Lagos , Nigeria
DESCRIPTION:

Direct interface between IS and end users in telephonic, electronic or hands-on systems faults resolution throughout the organization.

• Log all reported faults into service management application


• Respond to all trouble calls and raise tickets where appropriate


• Perform hands-on faults resolution activities on user hardware and software, as well as install and configure requests to customer satisfaction


• Perform online resolution of reported faults and log incidents for further action


• Create user actions on the active directory and set-up email accounts for all MTNN staff


• Initiate and maintain a unique communication strategy with end-users on a variety of IS related issues including developments in applications, systems, security, and expected downtimes


• Work proactively and reactively to meet customer expectations and resolve all reported faults within specified time


• Escalate incidence in compliance with laid down policies and procedures


• Receive and log hardware and software requests by users


• Report on activities of the support unit on a periodic basis


• Assist in promoting the goodwill of the IS Service department by offering quality customer service to end-users



SKILL REQUIREMENTS:

• Service Management software


• IT Service Management disciplines


• At least 2 years experience in IS service / help desk service delivery, including hands-on technical service provision


• Effective customer service


• Effective communication skills


• User applications

APPLICATION DEADLINE : Not Specified