Standard Chartered Bank: Branch Support Officer

Standard Chartered Bank is leading the way in Asia, Africa and the Middle East. Standard Chartered Bank is now recruiting for a Branch Support Officer.

Job Description
CLEARING
- Process all outward clearing cheques and ensure the clearing account is reconciled and zerorised daily.
- Safe custody of outward clearing cheques before forwarding to Head office.
- Submit daily outward cheques to Head Office in line with SLA
- Make copies of all daily outward clearing cheques and keep a file for them.
- Maintaining a register of returned cheques.
- Prepare caution notices on outward cheques of N1,000,000.00 and above.
- Maintain a register for outward caution notices and a file for acknowledgements.
- Maintain a file for inward caution notices.

SYSTEM ADMIN
- Communication: Provide Help Desk for users in the branch on production problems and enquiries.
- Maintain all hardware and software log up to date.
- Check all job set ups prior to processing and inform IT of potential problems and assist in resolution.
- Ensure that Health and Safety standards are adhered to.
- Ensure correct operation of the bank¿s hardware is maintained.
- Ensure that all appropriate peripherals are cleaned at least once a day and any hardware defect is reported and resolved.
- Ensure that the computer room is clean and tidy at all time and that security is maintained.
- Ensure that the systems input and output are securely backed up and tapes well maintained both on-site and off-site.
- Ensure a good knowledge of the ebbs production is maintained.
- Ensure SOD, EOD, and on-line day reports are distributed to the appropriate officers and signed for.
- Ensure compilation of daily check list reports. The same applies to other periodic processing runs, such as End of quarter, year and month.
- Ensure timely print and distribution of KYC reports at specified frequencies.
- Timely forwarding of Uptime Chart statistics to Service Line.
- SMS input and set-up/administration of Datastore.
- Ensure daily reconciliation of all branch suspense accounts.

KYC
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

- Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers.
-Be responsible for undertaking the business monitoring and testing and reporting findings / exceptions.

BRANCH ADMIN

- Maintain and update stationery stock register for all stationary items.
- Ensure adequate stocks of all stationery items are available all the time.

GENERAL
- Forward all processed OTT txns to the hub for further processing.
- Act as PINs custodian.
- Create and update database of all OTT and TC txns processed daily.
- Collate and prepare covering schedules for OTT, Foreign cheques sent on collection,TC purchased and foreign drafts for onward delivery to Item processing

H/O

- Handle customer enquiries in a manner which meets agreed service standards.
Key Roles & Responsibilities
- System administration, process outward clearing, cheques , raise entries for expenses, prepare FX transaction schedules (TCs, Form A, Foreign Chqs, etc) for remittance to H/O, maintain FX transactions database, and other administrative functions.

Qualifications & Skills
- B.Sc University degree(2:2 minimum).
- Few years relevant work experience.
- Knowledge of Ebbs/eOpal/eBranch application software.
- Sound knowledge of banking and statutory regulations.
- Strong inter-personal skills to manage relationship managers.
- Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity.
- Ability to identify, analyse and manage operational risks.
- Good knowledge of MICR system operations.
- Strong PC skills – word processing and spreadsheets.
- Thorough understanding of the Banks products and customer mandates.
- In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Application-Send your CV to ham@hpierson.com.

Deadline is 21th December 2009